(The Manager’s Lounge – Services) Pelayanan prima adalah penentu sukses dari sebuah perusahaan. Pelanggan akan terus setia jika mereka merasa puas terhadap barang dan jasa yang kita tawarkan. Perusahaan yang sukses adalah perusahaan yang bisa terus-menerus memberikan kepuasan kepada pelanggan mereka.
Berikut quote untuk Customer Service yang sangat inspiratif dan berguna untuk diingat atau diletakkan dalam bingkai di ruang kerja di perusahaan anda untuk mengingatkan selalu focus pada customer.
1. If we keep the customer happy , they will keep us in business (NN)
2. The goal as a company is to have customer service that is not just the best but legendary.
Sam Walton, Founder of Wal-Mart
3. Your most unhappy customers are your greatest source of learning.
Bill Gates
4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford
5. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot
6. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
7. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
8. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz
9. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
Chip Bell, Founder Chip Bell Group
10. Make a customer, not a sale.
Katherine Barchetti
11. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
12. Customer service is not a department, it’s everyone’s job.
Anonymous
13. If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Ray Krock
14. Every company’s greatest assets are its customers, because without customers there is no company.
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
15. Here is a simple but powerful rule: always give people more than what they expect to get.
Nelson Boswell
16. People expect good service but few are willing to give it.
Robert Gateley
17. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
W. Edwards Deming
18. Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water
19. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton, Founder of Wal-Mart
(EM/IC/vbn)